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Joe Tye explains a number of important steps to eradicate toxic emotional negativity and promote a more positive and productive culture of ownership.

Workloading has a profound positive impact on everyone including the client, frontline staff, middle management, financial overseers, and organization as a whole. Of course, the opposite also is true. If environmental services workloading is not managed appropriately, the negative impact will affect everyone in your organization as well as your clients, and the outcome will be costly in terms of both dollars and reputation.

A well-trained staff is the cornerstone of any Environmental Services Department. Well-developed and polished Shift Leads are even more important to the department’s growth and success. For that reason, Wheaton Franciscan Healthcare in Milwaukee, Wis., created a  year-long Leadership Development Program for Shift Leads to sharpen their skills and help elevate the department’s level of service.