Trainer Next Steps: T-CNACC

As a Trainer for the Certificate in Non-Acute Care Cleaning program (T-CNACC), you are prepared to lead trainings for the environmental services staff at your organization. Please review the information on this page to ensure you are equipped with the appropriate materials to prepare your team for CNACC certificates. The T-CNACC designation qualifies you to share your knowledge and expertise in strategies and techniques for top-notch cleaning and disinfection.

T-CNACC Training Materials Training Eligibility CNACC AHE Education

Proctoring Steps

Signature Training Testing Process Step 1 Image

Seven days prior to the start of the CNACC program, a T-CNACC (proctor of the exam) should complete the Proctor Account Activation Form. This form is required to administer exams through the PSI testing site. AHE will send the proctor an email with log-in information, a test date calendar with available test dates and times, and the invitation codes needed to schedule exams.

Signature Training Testing Process Step 2 Image

On or before the first day of the program, each participant (candidate for the exam) must complete the CNACC Exam Application Form. They must have an AHE account to complete this form. When completing the form, participants should use the email address to which their Credly (digital badge) link should be sent. Please Note: This form must be completed at least five days prior to the exam date.

PSI Testing Invitation Code Landing Page

After participants complete the CNACC Exam Application Form, they may schedule their test date through the PSI testing site. The T-CNACC (proctor of the exam) will provide the testing invitation code that participants need to schedule the exam. To schedule the test date, participants will create an account with PSI, using the same email address they used on their AHE Candidate Application form. Participants will receive an email confirming the exam date.

Proctor Account Login Page

On the day of the exam, the Proctor will log into the PSI test site and click on the Proctoring Tab, and select Search Event.

Proctor Account Login Page

Using the invitation code or the event code, search for candidates registered for the exam to complete their check-in. Select each candidate from the list, click on check-in, and then click on OK to confirm. Candidates may be checked in up to one hour before the exam start time, and up to 15 minutes after the exam start time.

After all candidates have been checked in, the proctor will receive an OTP code, which will need to be shared with the candidates. This code must be provided to the candidate to start the exam.

Candidate Login Page

Candidates will log into the PSI test delivery portal to take the exam. They will need their candidate ID and OTP code to launch the exam. They have 120 minutes to complete the exam. Candidates click on “end test” to complete the exam and view their scores.

If the candidates are locked out of their account during testing, please contact the PSI Help Desk at (833) 333-4755.

CNACC Credly Certification Badge

After the candidate ends the exam, the proctor must change the candidate status from “Test Scheduled” to “Completed”. Mark any candidate who did not take the exam as absent. Each candidate will receive a status email within 15-20 minutes indicating whether they passed the exam.

Approximately 30 days after the exam, candidates who passed the exam will receive an email from admin@credly.com with an invitation to accept their digital badge and certificate.

Training Materials

PARTICIPANT GUIDE ORDER

The cost of each Participant Guide is $179, which includes the CNACC certification exam fee. Each CNACC candidate will need their own Participant Guide as each book is marked with a unique identifier that is required during the application process. Each code can be used up to two times, giving the candidates ability to retake the exam if necessary.

The Participant Guides can only be ordered by active T-CNACCs. Trainer eligibility is checked before the order is approved by AHE.

Participant Guides can only be purchased using a credit card or check (the books will be shipped after the payment is applied, so please plan accordingly). Purchase Orders are no longer accepted.

To request a Participant Guide order form for your training, email ahe@aha.org.

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FACILITATOR GUIDE ORDER

The cost of each Facilitator Guide is $80.

The Facilitator Guides can only be ordered by active T-CNACCs. Trainer eligibility is checked before the order is approved by AHE.

Facilitator Guides can only be purchased using a credit card or check (the books will be shipped after the payment is applied, so please plan accordingly). Purchase Orders are no longer accepted.

To request the Facilitator Guide order form for your training, email ahe@aha.org.

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TOOLKIT ORDER

The cost of each toolkit is $80. The Toolkit can only be ordered by active T-CNACCs. Trainer eligibility is checked before the order is approved by AHE. The Toolkit can only be ordered by active T-CNACCs. Trainer eligibility is checked before the order is approved by AHE.

The Toolkit can only be purchased using a credit card or check (the books will be shipped after the payment is applied, so please plan accordingly). Purchase Orders are no longer accepted.

To order the Toolkit for your training, email ahe@aha.org.

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ACCESS TRAINING MATERIALS

The training materials include the PowerPoint presentation, videos, and other documents used during the train-the-trainer program. Please allow 10 business days after you complete the train-the-trainer program or after you submit your trainer eligibility to gain access to the materials.

Access is only provided upon successful completion of the T-CNACC program or successful trainer designation renewal.

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TRAINER ELIGIBILITY

An AHE trainer status remains active for three (3) years after completing the initial Train-The-Trainer (T3) program. To maintain trainer designation, it's essential to stay informed about the requirements to renew or continue your active trainer status.

Additional Information

  • Designated T-CNACC trainers are not eligible to take the CNACC exam. CNACC exams are not intended for managers, directors, or non-EVS front-line personnel. The EVS technicians trained by designated trainers should be the only participants eligible to take the certification exam.
  • Designated T-CNACC trainers can only train EVS staff within their facility. Supporting industry professionals (e.g. vendors, solution partners) can only train the sales personnel within their organization. They are not eligible to extend the training to any of their clients or customers.
  • In case of change in employment, the designated T-CNACC trainers can continue their designation but can only train EVS staff within their current organization and only after contacting ahe@aha.org or submitting a contact update form.