Operational Excellence

The best culture in a health care organization is a “connection culture.” “Connection” is defined as a bond based on shared identity, empathy, and understanding that moves individuals toward group-centered membership.
As more and more research unfolds regarding preventing hospital-acquired infections (HAIs), it is very apparent that cleanliness is as critical to a hospital’s successful operation as any clinical function that takes place within the health care institution.
According to the U.S. Centers for Disease Control and Prevention (CDC), it is estimated that one out of every 25 hospitalized patients will contract a health-care-associated infection (HAI). Each year HAIs are a documented source of increased mortality and morbidity, significant costs for care…
The Association for the Healthcare Environment (AHE), of the American Hospital Association, has announced the recipients of the 2015 Recognition Awards for excellence in caring for the environment, volunteer service, mentorship and environmental sustainability.
Colby C. Morris shares best practices for education, training, and keeping staff engaged in those activities.
Same old, same old, over and over again. Environmental services leaders are required to train their staff on cleaning procedures, safety topics, and human resources policies. Teaching the same topics year after year gets flat out boring—even for the leaders! Here are some ideas used at Wheaton…
Michael Lee Stallard discusses a framework for managing change.
The Association for the Healthcare Environment (AHE) announces a new certification that will set performance and knowledge criteria for environmental services technicians and provide the means to ensure frontline employees are thoroughly prepared for service in healthcare.
There are many elements that go into emergency response plans, and here we’ve outlined some of the main considerations of a plan as it relates to infection prevention and control and environmental services (EVS). It is EVS’ responsibility to ensure that it is able to provide a safe place for…